ODC Fairfield County Blog

Garage door industry issues consumer alert (Clone)

Posted on Fri, Jun 30, 2017 @ 02:09 PM

 

 

  • Jun 12, 2017 Updated Jun 20, 2017

 

 

(BPT) - A nationwide garage door repair scam has prompted the garage door industry to issue a national consumer alert. The industry’s warning includes four short videos that describe the scam.

“We believe that hundreds of garage door and opener customers are victimized by these scammers every single day in America,” said Bearge Miller, president of the Door and Access Systems Manufacturers Association (DASMA).

He said consumers who have a broken garage door spring are particularly vulnerable. The scam artists typically perform unnecessary repairs and charge extremely high fees, racking up a bill for hundreds of dollars more than necessary.

Metro areas are targeted

“These scammers primarily operate in metropolitan areas,” added Randy Oliver, the president of the International Door Association (IDA). “When they scam 100 people in a population of a million, hundreds of thousands of people are still unaware of their tactics.”

Oliver runs a garage door dealership in San Antonio, an area that has had its share of scammers. He said the scam is now operating in dozens of metro areas from coast to coast.

Four online videos

To warn the public, the garage door industry has produced a series of four short videos that provide advice for consumers, including how to detect a scammer and how to fix minor problems.

To see the videos, click on the “Consumer Alert” tab at www.garagewownow.com. This is a non-commercial site that also includes a Dealer Locator to help homeowners find a qualified professional door dealer.

The videos were produced and approved by IDA, which represents garage door dealers, and DASMA, which represents the industry’s manufacturers.

Tags: Consumer Alert

Garage door industry issues consumer alert

Posted on Thu, Jun 22, 2017 @ 02:21 PM

 

 

  • Jun 12, 2017 Updated Jun 20, 2017

 

 

(BPT) - A nationwide garage door repair scam has prompted the garage door industry to issue a national consumer alert. The industry’s warning includes four short videos that describe the scam.

“We believe that hundreds of garage door and opener customers are victimized by these scammers every single day in America,” said Bearge Miller, president of the Door and Access Systems Manufacturers Association (DASMA).

He said consumers who have a broken garage door spring are particularly vulnerable. The scam artists typically perform unnecessary repairs and charge extremely high fees, racking up a bill for hundreds of dollars more than necessary.

Metro areas are targeted

“These scammers primarily operate in metropolitan areas,” added Randy Oliver, the president of the International Door Association (IDA). “When they scam 100 people in a population of a million, hundreds of thousands of people are still unaware of their tactics.”

Oliver runs a garage door dealership in San Antonio, an area that has had its share of scammers. He said the scam is now operating in dozens of metro areas from coast to coast.

Four online videos

To warn the public, the garage door industry has produced a series of four short videos that provide advice for consumers, including how to detect a scammer and how to fix minor problems.

To see the videos, click on the “Consumer Alert” tab at www.garagewownow.com. This is a non-commercial site that also includes a Dealer Locator to help homeowners find a qualified professional door dealer.

The videos were produced and approved by IDA, which represents garage door dealers, and DASMA, which represents the industry’s manufacturers.

Tags: Consumer Alert

Still going strong after all these years!

Posted on Fri, Jun 02, 2017 @ 01:29 PM

This week we had a customer come into our office who showed us his Ribbon Overhead Garage Door sales receipt, dated 1965. His doors are 56 years old and are still in wonderful condition. Mr Williams and his Ribbon Overhead Garage Doors are a testament to the quality of the Ribbon Overhead Door brand garage door and that long lasting durability is attainable with proper care and maintenance.

IMG_2231.jpg

 

Thank you Mr. Williams, for making  OHD-Ribbon-geniune-original-small.jpg      Overhead Door brand garage door your #1 choice!

Questions To Ask Before Purchasing A Garage Door

Posted on Thu, Apr 27, 2017 @ 02:53 PM

Any time you make a decision to improve your home, there are many things to consider. You may not even know where to begin! That's why we've developed a list of questions to ask before purchasing a garage door. Take a look!

 

How much am I willing to spend?

Of course, cost is an important factor when purchasing a garage door. Determine an approximate price that you plan to spend on a garage door.

question-1015308_960_720.jpg

How long do I plan to live in this home?

Do you plan to invest in a garage door that you'll never have to replace again? Or maybe you're just looking for one to get by until the next owners take over? Does resale value need to be a factor?

 

What is the look of your home?

You what to pick a garage door that complements the look of your home. Is the style of your home more traditional or modern? Pick a door that goes with the style of your home.
 

What collection do I like?

At Overhead Door, we offer a variety of collections from Carriage House to Aluminum. Browse our selection to see which look you favor. You can also use our interactive design tool to see which door looks best on your home!
 
So you've answered the questions above and you're wondering what the next step is. We offer free design consultations and estimates to get you on the right track! Request yours today!

TOP GDS* TECHNICIAN CHARGED WITH MULTIPLE FELONIES - CHARGES PERTAIN TO OVERCHARGING SENIOR CITIZENS FOR GARAGE DOOR REPAIRS

Posted on Wed, Apr 12, 2017 @ 01:57 PM

On March 6, Tim Patterson, who has been a
leading garage door technician for Garage Door
Services (GDS), was bound over for trial in
San Diego Superior Court on nine counts of
felony residential burglary and nine counts of
theft, most of which are felonies. All charges
allege primarily that Patterson took financial
advantage of customers in the amounts
he charged for his garage door work. His
company, based in Dallas, Texas, was exposed
in our fall 2015 cover story, “The worst garage
door company in the nation.”
The lead prosecutor in the case is Paul
Greenwood, deputy district attorney and the
head of the Elder Abuse Prosecution Unit
of the San Diego District Attorney’s Office.
If convicted on all counts, Patterson faces a
possible sentence of 10+ years in state prison.
Greenwood said that the residential
burglary charges allege that
TOP GDS* TECHNICIAN CHARGED
WITH MULTIPLE FELONIES
CHARGES PERTAIN TO OVERCHARGING
SENIOR CITIZENS FOR GARAGE DOOR REPAIRS
Patterson “entered a residence with the intent
to steal.” At the March 6 hearing, nine of
Patterson’s customers testified, along with
three other San Diego-area door dealers who
had inspected Patterson’s invoices and work.
Eight of the nine testifying customers were
senior citizens.
Sample invoice from Patterson
In our fall 2015 cover story, one of Patterson’s
invoices was published (below). This invoice
was given to a 90-year-old woman in San
Diego, charging her $2,126.80 for parts and
$2,059.89 for labor on a three-hour service
call. After a few other charges and discounts,
the total was $4,274.
For that price, the customer received
only a hardware overhaul on one door, a new
opener, and the normal related service. Many
dealers might charge $750 or less for the
same service.
A closer look at the charges
The invoice contains several items that
double- or triple-charge
for the same item or service. Specifically, this
elderly woman was charged $459.98 for two
torsion springs, another $259.99 for “Torsion
System Deconstruction,” $269.99 for “Torsion
System Reinstallation,” $299.99 for “Track
Reset and Alignment,” and $199.99 for “Door
Balance.” Other hardware charges (rollers,
brackets, cable, drums, etc.) totaled $766.87
plus another $139.99 for a “Lifetime” parts
warranty, $189.99 for “Lube and Tune Service.”
For the opener, a LiftMaster 1/2-HP
screw drive opener with rail and a 3-button
transmitter, Patterson charged her $719.97 plus
another $199.99 for “Motor Service,” $199.99
for “Garage Door Motor and Accessorie (sic)
Installation,” and $37.52 for “Remote/Keypad
Reprogramming.”
Other charges included $29.99 for
“Removal and Disposal of Materials,” another
$25.00 for “Garage Opener Haul Off,” and
$99.95 for “Recycling, Disposal, and Fuel.”
Yet, she received $198.81 in “discounts.” As
reported in our fall 2015 article, Patterson
would have been praised and even rewarded for
such an invoice.
Top gun
According to a former GDS employee,
Patterson made more than $300,000 for
himself in 2015 and was rewarded with
a trip to the GDS Christmas
party at the company’s Dallas
headquarters. Several internal GDS
records praise Patterson as a “top
gun” for high invoices.
The service for this one invoice
was provided on June 2, 2015,
under GDS’s California contractor
license (#927739). At that time, that
license was under suspension. The
Contractors State License Board
(CSLB) reported that GDS was
not allowed to perform any work
while under suspension. Yet there
is evidence that Patterson was
active constantly throughout the
suspension period.On March 6, Tim Patterson, who has been a
leading garage door technician for Garage Door
Services (GDS), was bound over for trial in
San Diego Superior Court on nine counts of
felony residential burglary and nine counts of
theft, most of which are felonies. All charges
allege primarily that Patterson took financial
advantage of customers in the amounts
he charged for his garage door work. His
company, based in Dallas, Texas, was exposed
in our fall 2015 cover story, “The worst garage
door company in the nation.”
The lead prosecutor in the case is Paul
Greenwood, deputy district attorney and the
head of the Elder Abuse Prosecution Unit
of the San Diego District Attorney’s Office.
If convicted on all counts, Patterson faces a
possible sentence of 10+ years in state prison.
Greenwood said that the residential
burglary charges allege that
TOP GDS* TECHNICIAN CHARGED
WITH MULTIPLE FELONIES
CHARGES PERTAIN TO OVERCHARGING
SENIOR CITIZENS FOR GARAGE DOOR REPAIRS
Patterson “entered a residence with the intent
to steal.” At the March 6 hearing, nine of
Patterson’s customers testified, along with
three other San Diego-area door dealers who
had inspected Patterson’s invoices and work.
Eight of the nine testifying customers were
senior citizens.
Sample invoice from Patterson
In our fall 2015 cover story, one of Patterson’s
invoices was published (below). This invoice
was given to a 90-year-old woman in San
Diego, charging her $2,126.80 for parts and
$2,059.89 for labor on a three-hour service
call. After a few other charges and discounts,
the total was $4,274.
For that price, the customer received
only a hardware overhaul on one door, a new
opener, and the normal related service. Many
dealers might charge $750 or less for the
same service.
A closer look at the charges
The invoice contains several items that
double- or triple-charge
for the same item or service. Specifically, this
elderly woman was charged $459.98 for two
torsion springs, another $259.99 for “Torsion
System Deconstruction,” $269.99 for “Torsion
System Reinstallation,” $299.99 for “Track
Reset and Alignment,” and $199.99 for “Door
Balance.” Other hardware charges (rollers,
brackets, cable, drums, etc.) totaled $766.87
plus another $139.99 for a “Lifetime” parts
warranty, $189.99 for “Lube and Tune Service.”
For the opener, a LiftMaster 1/2-HP
screw drive opener with rail and a 3-button
transmitter, Patterson charged her $719.97 plus
another $199.99 for “Motor Service,” $199.99
for “Garage Door Motor and Accessorie (sic)
Installation,” and $37.52 for “Remote/Keypad
Reprogramming.”
Other charges included $29.99 for
“Removal and Disposal of Materials,” another
$25.00 for “Garage Opener Haul Off,” and
$99.95 for “Recycling, Disposal, and Fuel.”
Yet, she received $198.81 in “discounts.” As
reported in our fall 2015 article, Patterson
would have been praised and even rewarded for
such an invoice.
Top gun
According to a former GDS employee,
Patterson made more than $300,000 for
himself in 2015 and was rewarded with
a trip to the GDS Christmas
party at the company’s Dallas
headquarters. Several internal GDS
records praise Patterson as a “top
gun” for high invoices.
The service for this one invoice
was provided on June 2, 2015,
under GDS’s California contractor
license (#927739). At that time, that
license was under suspension. The
Contractors State License Board
(CSLB) reported that GDS was
not allowed to perform any work
while under suspension. Yet there
is evidence that Patterson was
active constantly throughout the
suspension period.

 

A New Garage Door is #1 Upscale Project for 2017

Posted on Thu, Apr 06, 2017 @ 09:28 AM

In the new 2017 Cost vs. Value Report
(www.costvsvalue.com), an upscale garage
door replacement* retained its lead in the
top spot in the rankings of 10 upscale
remodeling projects studied, while a midrange
garage door replacement ranked fifth of 19
midrange projects.
The 2017 report compares the average
cost for 29 popular remodeling projects with
the value those projects retain at home resale in
nine U.S. regions and 99 U.S. markets. Garage
doors have been included in the annual report
since 2010.
A strong lead
In the new study, the approximate $3,304
cost for an upscale garage door replacement
delivered an estimated value at home resale of
$2,810, equating to an 85.0 percent return on
investment (ROI). Far behind in second place
was a fiberglass entry door replacement at a
77.8 percent ROI. The garage door’s status as
the number one upscale project should help
to boost sales of upscale doors in 2017.
The typical $1,749 cost for a midrange
garage door had an estimated value at
sale of $1,345, or 76.9 percent of the
original cost. Topping the midrange list
again was attic insulation, recouping
107.7 percent, followed by a steel
entry door (90.7), manufactured stone veneer
(89.4), and a minor kitchen remodel (80.2).
For all 29 projects, the average cost
recouped was 70 percent of a project’s
investment dollars. At 85.0 and 76.9 percent,
the two garage door projects recoup much
more of their costs than the average project.
Key statistics for garage doors
• Of all projects costing less than $5,000,
garage door replacement ranks #3 (upscale
door) and #5 (midrange door) on the list
of projects that deliver the most value at
resale. In other words, a new garage door is
among the
best inexpensive
remodeling projects that
deliver the highest rate of return on
the investment.
• In 23 specific U.S. markets, an upscale
garage door delivered a 100+ percent
return on the cost paid. A midrange garage
door delivered a 100+ percent ROI in 16
markets. In other words, a new garage
door essentially pays for itself in these
specific markets.
• In the nine regional markets, four projects
averaged more than a 100 percent return,
and an upscale garage door was one of them.
In the Pacific Region (California, Oregon,
Washington, Hawaii, Alaska), an upscale
garage door returned an average of 111
percent of its cost.
Exterior projects deliver more value
Exterior home projects again proved to offer
more value than interior projects, as 10 of the
13 highest-scoring projects were for exterior
work. The study also revealed that eight of
the 10 lowest-scoring projects were interior
projects. This supports academic research and
expert opinions that tout the value of projects
that promote curb appeal.
Now in its 30th year, the Cost vs. Value
survey compares typical home-improvement
project costs with what those projects
contribute to a home’s price at resale. Resale
value data were aggregated from estimates
provided by real estate agents via an online
survey containing project descriptions
and three-dimensional illustrations, plus
construction costs and median home prices
 

How To Choose A Garage Door Repair Company

Posted on Wed, Mar 15, 2017 @ 02:29 PM

Get bids from two or three companies. You may be in a hurry to get your door fixed, but are you prepared to pay $500 to $1,000 for a $150 repair? Getting multiple bids is the best way to avoid getting scammed. In most markets, a second bid alone will reveal a rip-off. You can get these bids quickly over the phone. But when the technician arrives, let him know that he must get your permission before exceeding the bid. Don’t be afraid to reject any proposed extra repairs. Beware of the repair specialist. Many unethical garage door companies intentionally target repair work because (1) customers are desperate for a quick fix and won’t get other bids, (2) customers don’t know the real cost of garage door parts, and (3) customers don’t know a necessary repair from a bogus one. If you get one bid from a company that focuses on repair, get another bid from a long-established company that does garage door sales and service. Check the company’s BBB Business Review at www.bbb.org. If a company has a bad rating from the BBB, call someone else. But be aware that some A+ ratings from the BBB don’t necessarily indicate a clean company. Some unethical firms have learned to get BBB complaints resolved quickly. A company may have hundreds of angry customers who never thought to file a complaint with the BBB. Be wary of phones answered generically, such as “Garage doors” or “Door service.” This tactic is used by slippery companies that operate under so many names that they can’t even answer their own phones honestly. If a company answers its phone strangely, ask them, “What company is this?” If they balk at this simple, honest question, hang up and call someone else. Beware of excessive advertising. The top position on Google or the first ad in the Yellow Pages does not necessarily indicate a reputable company. In some cases, heavy advertising can ctually indicate a disreputable company. The business model of rip-off companies is built on excessive advertising that is designed to get their guy to be the first and only technician in your garage. Massive advertising expense is actually a key reason why some companies must charge high prices. Look closely at the ads for excessive appeals. Beware of promises of many discounts and low prices, same-day service, phony-looking reviews or testimonials, and especially unverifiable claims such as “5 star” or “rated #1.” And watch out for $29 service fees. We’ve seen many final invoices with a low $29 service fee, yet with the total bill exceeding $1,000 and packed with exorbitant parts prices and unnecessary repairs.

Many unethical companies operate under several names so they can get more phone calls and make it difficult for customers to track them down later. Make sure that their name on their Google ad/ listing matches the name on their website. And check the list of “alternate business names” on the company’s BBB review. If it looks shady, call someone else. Check their address. Does their website list their street address? Many (but not all) rip-off companies operate only with (1) heavy advertising, (2) a cell phone, and (3) a pickup truck, but no storefront. Sometimes, to give the illusion of being an established business, they will publish a phony address. Check out their address on Google Street View to see if it really exists. If not, call somebody else.

Tags: How to Choose a Garage Door Repair Company

LED Light Bulbs Designed for Garage Door Openers

Posted on Thu, Oct 13, 2016 @ 11:38 AM

LED bulb for garage door opener

 

OVERHEAD DOOR INTRODUCES NEW LED LIGHT BULB DESIGNED FOR GARAGE DOOR OPENERS

Shatter and vibration resistant bulb limits interference with many opener remotes

With more and more people moving away from incandescent light bulbs due to their energy inefficiency, LED light bulbs are becoming increasingly popular in homes. The garage is no exception. Overhead Door, the inventor of the upward-lifting garage door and the first electric garage door opener, is shedding new light on an old product with its innovative new LED light bulb, designed specifically with garage door openers in mind.

Many common LED light bulbs interfere with garage door openers by limiting the range of the opener’s remote control. Overhead Door’s new LED light bulb significantly reduces or eliminates this interference with its unique design, which shields the transmission of its energy waves from the radio frequency that goes between the remote and opener. As a result, Overhead Door’s LED bulb is radio frequency friendly, allowing homeowners to open their garage door without experiencing reduced remote range issues.

Overhead Door’s LED light bulb is also specifically designed and manufactured to handle the tough conditions automatic garage door operation often creates. It is shatter and vibration resistant and is able to withstand 5G of shaking force, which is far more than the normal vibration from standard garage door and opener combinations.

In addition, a cold or damp garage can weaken the performance and lifespan of common LED light bulbs. However, Overhead Door’s LED light bulb is made to withstand up to -30°C (-22°F) and is damp location rated as well.

Finally, Overhead Door’s LED light bulb provides optimal lighting at a low annual cost. Though it has 800 lumens of brightness, which is equivalent to a 60 watt incandescent bulb, Overhead Door’s LED light bulb only uses 10 watts of power. Depending on local utility rates, that means the annual cost can be as little as $1.07 per year with a lifespan of about 25,000 hours.

Call Overhead Door Company of Fairfield County for more information at 203-846-6678.

Frequently Asked Questions About Garage Doors

Posted on Sat, Jul 02, 2016 @ 09:02 AM

 

 

How do I find a dealer?

To find an Overhead Door Distributor near you call 1-800-929-3667 (DOOR) or use our distributor locator


Do you have resources for Architects?

Yes. Visit our Architect’s Corner, for technical and specification information on our commercial and residential products. This tool allows you to download full product specifications, CAD drawings, BIM models, and product brochures with a few simple clicks.


Where do I find my door's owner's manual?

Garage door owner manuals are located under the support section on our website.


What are the standard sizes of Overhead Door’s residential garage doors?

Our doors range from 8' wide to 20' wide (in 1 ft. increments). Standard heights are 7' and 8' tall. Odd-heights and odd-widths are also available and vary by individual door series.


Can my garage door be painted?

Many of our residential garage doors can be painted. Please see your owner's manual for specific painting instructions. In addition, most of our commercial doorscan be powder coated. We offer 197 powder coat colors to best complement the look of your home or your facility.


Can I replace a section of my door, or do I need to replace the whole door?

Yes, replacing only a section of your garage door is possible in some cases; however, depending upon the damage involved, the entire door may need to be replaced. Contact an Overhead Door Distributor to evaluate your specific situation and make recommendations for the best solution.


What is R-value, and how does it benefit me?

R-Value is a measure of thermal efficiency, the higher the R-value the greater the insulating properties of the door. Overhead Door Corporation uses a calculated door section R-value for our insulated doors. We have several door styles to meet your insulated door needs for both residential and commercial applications.


How much does a new garage door system cost?

There are many factors that play into the price of a garage door such as: design, material, level of thermal efficiency, and geographic region. The great news is, according to Remodeling Magazine’s 2016 Cost vs. Value study, purchasing a new garage door is a great remodeling investment. To get a quote on a specific product, contact your local Overhead Door Distributor.


What maintenance does my garage door require?

Our garage door systems are built for long-lasting performance and daily use, but we recommend inspecting your garage door annually. If you suspect a problem, your local Overhead Door Distributor can conduct a thorough evaluation and perform routine maintenance. Read our blog article about garage door maintenance.


I have a low ceiling in my garage. Will a garage door and opener work in this space?

Yes. A residential garage door requires a minimum of 4 1/2” of headroom space. Your garage door system may need a low-headroom track system or a low-headroom-torsion rear-track system. For a garage door opener, you will need slightly more headroom (about 6 1/2” minimum).


What garage door best complements my home’s architecture?

Overhead Door’s wide selection of designs provides a variety of garage doors to complement any architectural style. Use DoorView®, our online visualization tool, to upload a photo of your home and select the right garage door for you.


What garage door best complements my home’s architecture?

Although all garage doors require some level of maintenance, many of our doors offer a low maintenance solution without sacrificing design.

  • The Durafirm Collection® features a vinyl skin, which minimizes maintenance, dents and rust.
  • The Modern Aluminum Collection features commercial-grade aluminum frames that are low maintenance and corrosion resistant.
  • The Impression Collection® features a fiberglass exterior that captures the finest wood-grain texture with less maintenance than natural wood.
  • The Courtyard Collection® features rust and corrosion resistant painted steel doors with woodgrain-textured trim boards that are treated to resist weather, fungal decay and termites.
  • The Carriage House Collection features hot-dipped galvanized steel with two coats of baked-on polyester paint to reduce chipping.

What garage door works best in my climate?

We make a door for every climate.

Extreme temperatures:

  • Thermacore® doors ensure your maximum comfort whether it’s hot or cold. With R-values up to 17.5, this is our premium insulated door.
  • Courtyard Collection® doors give you the insulation of a Thermacore® door in a carriage-house design.

Extreme wind:
Overhead Door offers a variety of heavy-duty, wind load doors built to withstand hurricane-force pressures. We customize our doors to meet or exceed any state or county wind load codes.


What residential garage door is the longest lasting?

Garage door warranty information can be found on our website under support.

Tags: garage door questions

OHD Anywhere™ Garage Door Opener App

Posted on Sat, Jun 04, 2016 @ 11:04 AM

Control and Monitor Your Garage Door from Anywhere

With Your Smart Phone 


garage door console
With the OHD Anywhere™ you can control and monitor your garage door from anywhere with your Apple® iPhone or Android phone or device. You can check if your garage door is open, closed or if there is any change to the door position. You can instantly know that someone is operating your garage door and open the door for anyone such as delivery, repair person or friends without having to provide the access password to your garage. With OHD Anywhere™ smart device enabled garage door controller you also can access the history for each opener you have which provides helpful security information such as when the door was used, including dates and times.

garage door mobile app
The OHD Anywhere™ uses a sensor attached to the garage door which is an important security advantage versus other systems that monitor the opener instead of the garage door position. You are alerted as to whether the door changes to the fully open or closed position even if the door is operated manually by disengaging the door from the opener.

OHD Anywhere™ delivers convenience, control and peace-of-mind, all in the palm of your hand.

Standard Features

  • Remote access control system with easy installation and set-up
  • Compatible with most iOS and Android mobile devices
  • Compatible with most residential garage door openers
  • UL 325 compliant - audible and visual signals before door moves when operated from smart device
  • One Door Control Module controls up to three doors
  • One Door Position Sensor is needed per door (One module and sensor come standard with kit. Additional sensors sold separately.)

Download the free application which includes step-by-step programming and instructions.

Call Overhead Door Company of Fairfield County at 203-846-6678 to get started.

 

Tags: OHD Anywhere